FAQs IT Service

Please send your contribution by e-mail to HELP-IT@fbk.eu.

(In this order) try to:

• read FAQs you can find in this page
• search for a keyword on this site by selecting the lens at the top right

and, if you have not yet found the information you are looking for:

• send a detailed request to HELP-IT@fbk.eu

The working hours of the Support unit are as follows: Monday to Friday from 8:30 a.m. to 4:30 p.m.

The Infrastructure unit is available 24x7x365 (after regular business hours for critical issues only).

The working hours of the Support Unit are as follows: Monday to Friday 8.30am to 4.30pm.
The Infrastructure Unit is available 24/7/365 (after normal business hours for critical issues only).

Please use the telephone numbers and email addresses listed at the bottom of this page.

Please submit an e-mail to HELP-IT@fbk.eu explaining as clearly as possible (also in the mail subject) your problem or your request.

We will determine the urgency and priority of operations based on the seriousness of the problem.

In case of disruption of critical services after regular business hours, you can request assistance by calling the Povo site concierge (0461 314444) that will alert the Infrastructure unit.

For more info, please see the SLA page.