{"id":2395,"date":"2023-07-26T11:12:57","date_gmt":"2023-07-26T11:12:57","guid":{"rendered":"https:\/\/howtonewdev.wpengine.com\/it-department\/faq-it-service\/"},"modified":"2023-09-12T07:52:26","modified_gmt":"2023-09-12T07:52:26","slug":"faq-it-service","status":"publish","type":"page","link":"https:\/\/howto.fbk.eu\/en\/it-department\/faq-it-service\/","title":{"rendered":"FAQs IT Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2395\" class=\"elementor elementor-2395\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16ee5b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16ee5b0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de59ffd\" data-id=\"de59ffd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5842e4c elementor-widget elementor-widget-fbk-faq\" data-id=\"5842e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fbk-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n\t\t<section class=\"fbk-cw fbk-cw-pages fbk-cw-faq container mb-section\">\n\n               \n\t\t\t<div class=\"row faqs\">\n\n\t\t\t\t\n                  <article class=\"col-12\">\n                     <div class=\"faq-container\">\n                        <div class=\"faq-question\">\n                           <h3>How can I add a FAQ to this list?<\/h3>\n                           <svg width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <path d=\"M0 13.7931L0 11.2069H25V13.7931H0Z\" fill=\"#A19E9E\"\/>\n                              <path d=\"M11.2069 0L13.7931 0V25H11.2069V0Z\" fill=\"#A19E9E\"\/>\n                           <\/svg>\n                        <\/div>\n                        <div class=\"faq-answer\">\n                           <div class=\"wysiwyg\"><p><span style=\"font-weight: 400;\">Please send your contribution by e-mail to <\/span><a href=\"mailto:HELP-IT@fbk.eu\"><span style=\"font-weight: 400;\">HELP-IT@fbk.eu<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n                        <\/div>\n                     <\/div>\n                  <\/article>\n\t\t\t\t\t\t\n\t\t\t\t\t\n                  <article class=\"col-12\">\n                     <div class=\"faq-container\">\n                        <div class=\"faq-question\">\n                           <h3>I do not know how to do \u201cthis\u201d. How do I get information about it?<\/h3>\n                           <svg width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <path d=\"M0 13.7931L0 11.2069H25V13.7931H0Z\" fill=\"#A19E9E\"\/>\n                              <path d=\"M11.2069 0L13.7931 0V25H11.2069V0Z\" fill=\"#A19E9E\"\/>\n                           <\/svg>\n                        <\/div>\n                        <div class=\"faq-answer\">\n                           <div class=\"wysiwyg\"><p><span style=\"font-weight: 400;\">(In this order) try to:<\/span><\/p><ul><li><span style=\"font-weight: 400;\"> read FAQs you can find in this page<\/span><\/li><li><span style=\"font-weight: 400;\"> search for a keyword on this <\/span><span style=\"font-weight: 400;\">site by selecting the lens at the top right<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">and, if you have not yet found the information you are looking for:<\/span><\/p><ul><li><span>send a detailed request to <\/span><a href=\"mailto:HELP-IT@fbk.eu\"><span>HELP-IT@fbk.eu<\/span><\/a><\/li><\/ul><\/div>\n                        <\/div>\n                     <\/div>\n                  <\/article>\n\t\t\t\t\t\t\n\t\t\t\t\t\n                  <article class=\"col-12\">\n                     <div class=\"faq-container\">\n                        <div class=\"faq-question\">\n                           <h3>When can I contact SIT?<\/h3>\n                           <svg width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <path d=\"M0 13.7931L0 11.2069H25V13.7931H0Z\" fill=\"#A19E9E\"\/>\n                              <path d=\"M11.2069 0L13.7931 0V25H11.2069V0Z\" fill=\"#A19E9E\"\/>\n                           <\/svg>\n                        <\/div>\n                        <div class=\"faq-answer\">\n                           <div class=\"wysiwyg\"><p><span style=\"font-weight: 400;\">The working hours of the <\/span><b>Support<\/b><span style=\"font-weight: 400;\"> unit are as follows: Monday to Friday from 8:30 a.m. to 4:30 p.m.<\/span><\/p><p><span style=\"font-weight: 400;\">The <\/span><b>Infrastructure<\/b><span style=\"font-weight: 400;\"> unit is available 24x7x365 (after regular business hours for critical issues only).<\/span><\/p><p><span style=\"font-weight: 400;\">The working hours of the Support Unit are as follows: Monday to Friday 8.30am to 4.30pm.<br \/>The Infrastructure Unit is available 24\/7\/365 (after normal business hours for critical issues only).<\/span><\/p><p><span style=\"font-weight: 400;\">Please use the telephone numbers and email addresses listed at the bottom of this page.<\/span><\/p><\/div>\n                        <\/div>\n                     <\/div>\n                  <\/article>\n\t\t\t\t\t\t\n\t\t\t\t\t\n                  <article class=\"col-12\">\n                     <div class=\"faq-container\">\n                        <div class=\"faq-question\">\n                           <h3>How can I submit a help request?<\/h3>\n                           <svg width=\"25\" height=\"25\" viewBox=\"0 0 25 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                              <path d=\"M0 13.7931L0 11.2069H25V13.7931H0Z\" fill=\"#A19E9E\"\/>\n                              <path d=\"M11.2069 0L13.7931 0V25H11.2069V0Z\" fill=\"#A19E9E\"\/>\n                           <\/svg>\n                        <\/div>\n                        <div class=\"faq-answer\">\n                           <div class=\"wysiwyg\"><p><span style=\"font-weight: 400;\">Please submit an e-mail to <\/span><span style=\"font-weight: 400;\">HELP-IT@fbk.eu<\/span><span style=\"font-weight: 400;\"> explaining as clearly as possible (also in the mail subject) your problem or your request.<\/span><\/p><p><span style=\"font-weight: 400;\">We will determine the urgency and priority of operations based on the seriousness of the problem.<\/span><\/p><p><span style=\"font-weight: 400;\">In case of disruption of critical services after regular business hours, you can request assistance by calling the Povo site concierge (0461 314444) that will alert the Infrastructure unit.<\/span><\/p><p><span style=\"font-weight: 400;\">For more info, please see the <\/span><a href=\"https:\/\/docs.google.com\/open?id=1Dy9CEHXFXQKRseCbnojNvtNeFrV7RCovVBj6SFBwkuM\"><span style=\"font-weight: 400;\">SLA page<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n                        <\/div>\n                     <\/div>\n                  <\/article>\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n    <\/section>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed4c2b elementor-widget elementor-widget-fbk-group-link\" data-id=\"1ed4c2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fbk-group-link.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<section class=\"fbk-cw fbk-cw-pages fbk-cw-group-link container mb-section\">\n\n         \n         \n\t\t\t<div class=\"link-list\">\n            <div class=\"row\">\n\n                                    <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"https:\/\/howtonewdev.wpengine.com\/en\/documenti\/faq-networks-and-internet\/\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">FAQs Networks and Internet<\/p>\n\n                           \n                        <\/a>\n\n                     <\/div>\n                                          <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"https:\/\/howtonewdev.wpengine.com\/en\/documenti\/multi-factor-authentication-faq\/\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">FAQs Multi Factor Autentication<\/p>\n\n                           \n                        <\/a>\n\n                     <\/div>\n                                          <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"\/en\/documenti\/faq-hardware-resources\/\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">FAQ Hardware Resources<\/p>\n\n                           \n                        <\/a>\n\n                     <\/div>\n                                          <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"\/en\/documenti\/faq-software-resources\/\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">FAQs Software Resources <\/p>\n\n                           \n                        <\/a>\n\n                     <\/div>\n                                          <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"\/en\/documenti\/faq-storage-and-network-services\/\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">FAQ Storage and network services<\/p>\n\n                           \n                        <\/a>\n\n                     <\/div>\n                                 <\/div>\n\n\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/section>\n\t\t\n\t\t\t\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e5815a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e5815a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7af892d\" data-id=\"7af892d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f9fb14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f9fb14\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6abca38\" data-id=\"6abca38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0a16c4 elementor-widget elementor-widget-fbk-contacts\" data-id=\"c0a16c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fbk-contacts.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<section class=\"fbk-cw fbk-cw-pages fbk-cw-contacts container mb-section\">\n\n               \n\t\t\t<div class=\"row contacts\">\n\n\t\t\t\t\n               <div class=\"col-12 col-sm-6 col-lg-4\">\n                  <article class=\"single_contact\">\n                     <div>\n                        <figure><img decoding=\"async\" src=\"https:\/\/howto.fbk.eu\/wp-content\/uploads\/2023\/01\/icon.svg\" alt=\"\"><\/figure>\n                     <\/div>                     <div class=\"content\">\n                        <h3>Assistenza generale IT<\/h3>\n                        <p class=\"desc\">Servizi Google, email, sharepoint drive, software, dns, alias <\/p>                        <p>help-it@fbk.eu<\/p>                        <p>+39 0461 314111<\/p>                     <\/div>\n                  <\/article>\n               <\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\n               <div class=\"col-12 col-sm-6 col-lg-4\">\n                  <article class=\"single_contact\">\n                     <div>\n                        <figure><img decoding=\"async\" src=\"https:\/\/howto.fbk.eu\/wp-content\/uploads\/2023\/03\/avatar.svg\" alt=\"\"><\/figure>\n                     <\/div>                     <div class=\"content\">\n                        <h3>Assistenza Risorse Hardware<\/h3>\n                        <p class=\"desc\">Computer, Telefoni, Stampanti, Scanner<\/p>                        <p>help-it@fbk.eu<\/p>                        <p>+39 0461 314111<\/p>                     <\/div>\n                  <\/article>\n               <\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<\/div>\n\n    <\/section>\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can I add a FAQ to this list? Please send your contribution by e-mail to HELP-IT@fbk.eu. I do not know how to do \u201cthis\u201d. How do I get information about it? (In this order) try to: read FAQs you can find in this page search for a keyword on this site by selecting the [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":1239,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2395","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages\/2395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/comments?post=2395"}],"version-history":[{"count":0,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages\/2395\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages\/1239"}],"wp:attachment":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/media?parent=2395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}