{"id":1247,"date":"2022-12-23T14:15:58","date_gmt":"2022-12-23T14:15:58","guid":{"rendered":"https:\/\/howtonewdev.wpengine.com\/support\/ticketing-system\/"},"modified":"2025-11-03T11:07:12","modified_gmt":"2025-11-03T11:07:12","slug":"ticketing-system","status":"publish","type":"page","link":"https:\/\/howto.fbk.eu\/en\/support\/ticketing-system\/","title":{"rendered":"Ticketing system"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1247\" class=\"elementor elementor-1247\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf00101 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf00101\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac556cf\" data-id=\"ac556cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0d8cbb elementor-widget elementor-widget-fbk-group-link\" data-id=\"c0d8cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"fbk-group-link.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<section class=\"fbk-cw fbk-cw-pages fbk-cw-group-link container mb-section\">\n\n          \n            <div class=\"row\">\n               <div class=\"col-12\">\n                  <div class=\"section-header\">\n                     <div class=\"content\">\n                                                                           <h2 id=\"ticketing-main-mailing-lists\">Ticketing & Main mailing lists<\/h2>\n                                             <\/div>\n                     <div>\n                                             <\/div>\n                  <\/div>\n               <\/div>\n            <\/div>\n         \n                     <div class=\"row\">\n               <div class=\"col-12\">\n                  <div class=\"wysiwyg\"><p>Depending on the type of request or in order to complete the information processes, the ticketing system can be used by sending the request to:<\/p><ul><li>IT support <strong><a href=\"mailto:help-it@fbk.eu\">help-it@fbk.eu<\/a><\/strong><\/li><li>HR support <strong><a href=\"mailto:help-hr@fbk.eu\">\u00a0help-hr@fbk.eu<\/a><\/strong><\/li><li>Safety support <strong><a href=\"mailto:help-safety@fbk.eu\">help-safety@fbk.eu<\/a><\/strong><\/li><li>Directors' support <strong><a href=\"mailto:help-supporto.direzioni@fbk.eu\">help-supporto.direzioni@fbk.eu<\/a><\/strong><\/li><li>Centers' support <strong><a href=\"mailto:utilizzato....help-supporto.centri@fbk.eu\" target=\"_blank\" rel=\"noopener\">help-supporto.<wbr \/>centri@fbk.eu<\/a>\u00a0<\/strong><\/li><li><span style=\"font-family: arial, sans-serif;\">Privacy support <\/span><strong><span style=\"font-family: arial, sans-serif;\"><a href=\"mailto:help-privacy@fbk.eu\" target=\"_blank\" rel=\"noopener\">help-privacy@fbk.eu<\/a><\/span><\/strong><\/li><li>FBK Badge support <strong><a href=\"mailto:help-badge@fbk.eu\" target=\"_blank\" rel=\"noopener\">help-badge@fbk.eu<\/a><\/strong><\/li><\/ul><p>Or use aliases to get specific information depending on the topic of interest:<\/p><ul><li>Purchasing support <a href=\"mailto:acquisti@fbk.eu\"><strong>acquisti@fbk.eu<\/strong><\/a><\/li><li>Communication support <a href=\"mailto:comunicazione@fbk.eu\"><strong>comunicazione@fbk.eu<\/strong><\/a><\/li><li>Web support <a href=\"mailto:web@fbk.eu\"><strong>web@fbk.eu<\/strong><\/a><\/li><li>Events support <a href=\"mailto:eventi@fbk.eu\"><strong>eventi@fbk.eu<\/strong><\/a><\/li><li>Smartworking support <a href=\"mailto:hr.smartworking@fbk.eu\"><strong>hr.smartworking@fbk.eu<\/strong><\/a><\/li><li>Sickness and leave support <a href=\"mailto:gestione.malattia@fbk.eu\"><strong>gestione.malattia@fbk.eu<\/strong><\/a><\/li><li>Contracts support <a href=\"mailto:hrcontratti@fbk.eu\"><strong>hrcontratti@fbk.eu<\/strong><\/a><\/li><li>Selections support <a href=\"mailto:selezione@fbk.eu\"><strong>selezione@fbk.eu<\/strong><\/a><\/li><li>Library support\u00a0<a href=\"mailto:biblio@fbk.eu\"><strong>biblio@fbk.eu<\/strong><\/a><\/li><li>Attendance management support <a href=\"mailto:gestione.presenze@fbk.eu\"><strong>gestione.presenze@fbk.eu<\/strong><\/a><\/li><li>Support to maternity management <a href=\"mailto:congedi.genitori@fbk.eu\"><strong>congedi.genitori@fbk.eu<\/strong><\/a><\/li><li>Vacation management support <a href=\"mailto:gestione.ferie@fbk.eu\"><strong>gestione.ferie@fbk.eu<\/strong><\/a><\/li><\/ul><p>The complete list of the aliases is available <a href=\"https:\/\/howto.fbk.eu\/wp-content\/uploads\/2024\/01\/mail_aliases_2024.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0<\/p><\/div>\n               <\/div>\n            <\/div>\n         \n\t\t\t<div class=\"link-list\">\n            <div class=\"row\">\n\n                                    <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"https:\/\/my.fbk.eu\/my-portal\/requests\/my\" target=\"_blank\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">For other requests visit MY.FBK.EU<\/p>\n\n                                                         <p class=\"link-card__url\">\n                                 <span>my.fbk.eu\/my-portal\/requests\/my<\/span>\n                              <\/p>\n                              \n                        <\/a>\n\n                     <\/div>\n                                          <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"\/documenti\/posta-elettronica\/\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">Emails, mailing lists, aliases<\/p>\n\n                           \n                        <\/a>\n\n                     <\/div>\n                                          <div class=\"col-card col-6 col-lg-4 col-xl-3\">\n\n                        <a class=\"card card-secondary\" href=\"https:\/\/howto.fbk.eu\/wp-content\/uploads\/2024\/01\/mail_aliases_2024.pdf\" target=\"_blank\">\n                           <span class=\"svg-wrapper\">\n                              <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                 <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.535 2.02972H0.717616V0H20V19.2824H17.9703V3.46496L1.43523 20L0 18.5648L16.535 2.02972Z\" fill=\"#A19E9E\"\/>\n                              <\/svg>\n                           <\/span>\n                           <p class=\"h3-style\">All email aliases<\/p>\n\n                                                         <p class=\"link-card__url\">\n                                 <span>howto.fbk.eu\/wp-content\/uploads\/2024\/01\/mail_aliases_2024.pdf<\/span>\n                              <\/p>\n                              \n                        <\/a>\n\n                     <\/div>\n                                 <\/div>\n\n\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/section>\n\t\t\n\t\t\t\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ticketing &#038; Main mailing lists Depending on the type of request or in order to complete the information processes, the ticketing system can be used by sending the request to: IT support help-it@fbk.eu HR support \u00a0help-hr@fbk.eu Safety support help-safety@fbk.eu Directors&#8217; support help-supporto.direzioni@fbk.eu Centers&#8217; support help-supporto.centri@fbk.eu\u00a0 Privacy support help-privacy@fbk.eu FBK Badge support help-badge@fbk.eu Or use aliases [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1244,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1247","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages\/1247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/comments?post=1247"}],"version-history":[{"count":0,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages\/1247\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/pages\/1244"}],"wp:attachment":[{"href":"https:\/\/howto.fbk.eu\/en\/wp-json\/wp\/v2\/media?parent=1247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}